Ryan E. Riggs, Page 2

 

RYAN E. RIGGS

140 Wroe Ave Ø Dayton, Ohio 45406 Ø H (937) 853-6873 ØC (937) 241-5784 Ø ryaneriggs@yahoo.com

 

 

summary

A highly skilled and innovative information technology professional with broad-based expertise in database administration, wireless and computer operations, call centers, hardware and software, applications development, troubleshooting, as well as technical and end user support.  Continually provides excellent service to clientele, ensuring repeat business.  Streamlines processes to increase the efficiency of an organization.  A driven contributor who achieves long-term company goals. 

 

 

TEchnical skills

Recommind, Sharepoint, Navigant, Assyst, Microsoft Office Suite, Access, Hyperion, Fidelity Passport, Alert, POS Control, PC Transact It, ICVERIFY, Windows, MacOS, DOS, VBA, SQL, AS/400

 

 

experience

 

WILMERHALE              Dayton, Ohio

WHDS Processing Specialist              2011-2014

Ø          Loaded raw client data into Recommind Axcelerate and Ingestion Databases.

Ø          Created Recommind Axcelerate and Ingestion Databases.

Ø          Granted users access to Recommind Axcelerate and Ingestion Databases.

Ø          Created and maintained monthly Production Data Reports for outgoing legal productions.

Ø          Loaded structured data into Recommind Axcelerate Databases.

Ø          Added and removed data from Microsoft Sharepoint Sites.

Ø          Created and quality checked Navigant Portal Sites.

Ø          Archived LiveNote Cases.

Ø          Logged and responded to tickets in the Assyst ticketing system.

Ø          Created Excel Reports and Access Databases to track data and increase productivity.

Ø          Used regular expressions in Structured Load files to modify existing data to load.

 

LUXOTTICA Retail (through adecco)              Mason, Ohio

Eyemed Membership EDI Data              2010-2011

Ø   Loaded data files into the Eye400 system.

Ø   Verified validity of data and data type.

Ø   Verified that loads were within pre-determined ranges to properly meet client requirements.

Ø   Tracked daily load data on reports.

 

SIEMENS IT SOLUTIONS AND SERVICES (through Brooksource)              Mason, Ohio

Helpdesk Agent              2010

Ø   Supported an investment firm in installation of software and troubleshooting connectivity remotely to the network.

Ø   Assisted users over the telephone with their system issues.

Ø   Helped troubleshoot multiple software packages including Microsoft Outlook, Microsoft Office and Hyperion.

 

TECHNICOLOR (through staffmark)              Wilmington, Ohio

Digital Tech              2009-2010

Ø   Assisted movie theatres over the telephone and internet with network troubleshooting through RDP.

Ø   Assisted movie theatres in troubleshooting issues with their on screen advertising equipment and playback.

Ø   Worked tickets within the Alert Ticketing System.

Ø   Assisted movie theatres in troubleshooting playback issues with digital film content.

Ø   Assisted movie theatres with shipping and receiving of computer equipment, digital film and digital keys.

 

 

SIEMENS IT SOLUTIONS AND SERVICES (Through Consultants To You)              Mason, Ohio

Helpdesk Agent              2008-2009

Ø   Supported a bank in a conversion of a company to the bank’s software.

Ø   Assisted users over the telephone with their system issues.

Ø   Helped troubleshoot multiple software packages including Microsoft Outlook and Microsoft Office Suite.

Ø   Collaborated with multiple other helpdesks to assist all users with software conversion questions.

Ø   Maintained a high level of professionalism.

 

National City Mortgage              Miamisburg, Ohio

Secondary Marketing Database Analyst              2004-2008

 

Ø   Collaborated with colleagues on system related data for departmental workflow

Ø   Ran daily jobs in AS/400

Ø   Queried AS/400 system for data and generated reports from queried data

Ø   Troubleshot AS/400 error messages on jobs

Ø   Streamlined data pulling from systems/servers and used Excel VBA macros to update daily tasks.   

Ø   Instituted method to ease tracking of loans in Held for Sale status. 

Ø   Created multiple databases for receiving and distributing data to multiple departments. 

Ø   Developed three Access databases from scratch for Problem Loan Resolution department.

Ø   Ran multilevel Hyperion/Fidelity Passport queries on mortgage systems.

Ø   Implemented processes to make system information readily available to users with report generated data.

 

 

Clientlogic, Inc.              Oak Ridge, Tennessee

Bellsouth Tech              2001-2003

Ø     Answered phone calls for Bellsouth digital subscriber line (DSL) customers. 

Ø     Worked closely with customers on installation, maintenance and cancellation of DSL via telephone.

Ø     Aided customers and shipments of DSL modems via telephone.

Ø     Troubleshot problems, accessing network and ability to connect to Internet. 

Ø     Spoke with network center operations to determine area issues to improve customer connectivity. 

Ø     Maintained high-quality customer service rating from clientele, resolving issues in a timely manner.

Ø     Contributed to development of customer relationship management database and supported DSL on Windows/Mac.

Ø     Enabled completion of unprocessed orders and trained new employees. 

 

 

Nova Information Systems              Knoxville, Tennessee

Senior Personal Computer Support Technician              1999-2001

Ø     Troubleshot credit card processing issues from merchants running software on personal computers.

Ø     Resolved issues regarding wireless transmittal of information for processing via credit card terminals. 

Ø     Collaborated with Baltimore Orioles to install credit card processing in stadium via wireless terminal software.

Ø     Settled issues with credit card processing quickly and efficiently.

Ø     Discovered problems with software packages and reported to programmers for resolution.

Ø     Worked closely with customers via telephone on troubleshooting, installing and removing of PC Transact It software. 

Ø     Aided customers with credit card processing via telephone. 

Ø     Supported POS Control and worked closely with customers on web-based processes in IBM, Macintosh and Linux.

Ø     Served as contact for employees with questions regarding specific calls.

 

 

education

Pellissippi State, Knoxville, Tennessee, Degree in Computer Science, 2000

 

 

ceRtification

CompTIA A+, 2003